Constantly Furious has a wonderful piece of irate venting about PC World*. I haven't bought anything from PC World in years; the last time I went in one of their stores (more out of morbid curiosity than anything else) and I was staggered that there were so many staff in there doing so little. I wondered how on earth they were surviving this recession. CF's experiences with them show that it isn't down to the customer service.
On a wider note, I'm consistently stunned and disappointed by the levels of service in this country. The vast majority of people in this country seem to think that customer service is about treating customers like shite. Which is kind of ironic, really, as we are now a service based economy.
posted by The Nameless Libertarian @ 1:14 pm
2 Comments
2 Comments:
For my sins, I can see both sides of the fence (Six or so years in motor insurance).
So many firms undeserving of policyholders money get by with providing what is basically, shit customer service.
Forcing desk monkeys to deal with all calls within a fixed period of time when dealing with potential legal land mines only makes for more expensive and bigger problems later on.
Screaming at some poor wage slave thats sitting in a cubicle might make you feel better, but it won't get your computer fixed/excess waived/parcel delivered and its highly likely that your details will be passed around the internal grapevine rewarding you with even shittier service, being cut off, having your call reintroduced back into the queue or even worse treatment, say for example having your claim/query/delivery subject to further 'internal investigation' resulting in further heel dragging and frustration.
Hmmm maybe I sh(c)ould start doing stuff like this on my own bloggeh.
Oops, apologies for rambling!
Buy a Mac and you won't need service.
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